AMERICAN EXPRESS IS HIRING FOR VARIOUS CUSTOMER SERVICE ASSOCIATE (WORK FROM HOME/OFFICE) POSTS
American Express Recruitment 2023 (Work From Home/ Office - Hybrid Work Style, Private Job Update) for Various customer service associate post. All legible and interested candidates can apply on or before (30-05-2023). Further information about the American Express recruitment vacancies, salary details, application fee, selection process, educational qualifications, results, age limit and all other details/ information about this post is mentioned in details below.
Job Location for American Express Recruitment 2023 -
The candidates can work from home. For work from office, then job location will be Gurgaon (Haryana). It has hybrid work style.
Number of Vacancies -
There are various number of vacancies.
Name of Vacancies and Number of Posts - The name and number of vacancies per posts are mentioned below.
1. Customer Service Associate.
1. Customer Service Associate.
Responsibilities -
- Provide superior customer experience on calls to consumer card members
- Resolve all customer queries and follow established procedures as appropriate
- Provide alternatives and apply superior service no, call handling skills to ensure best possible solutions and FCR to card members
- To identify the mood, profile and need of the customer and leverage these details to offer the best suited benefits/ products to the customer while being compliant with the laid guidelines.
- Deliver to the customer, employees and shareholder metrics as per goals highlight issues through feedback and recommend changes in workflows, procedures, service levels, based on customer demands to meet their needs and ensure quality service is given at all times
- Adherence to quality and compliance guidelines.
- Ability to take quick decisions and respond to customer inquiries.
Salary/Pay and Grade Pay - For customer service associate post, the payable salary will be Rs 22,500 - 58,300 per month approximately. Further information about salary details is mentioned in the notification.
Age Limit - For this recruitment, candidate age must be at least 18 years. There is no upper age limit mentioned for this recruitment.
Age Limit - For this recruitment, candidate age must be at least 18 years. There is no upper age limit mentioned for this recruitment.
Educational Qualifications - The educational qualification details for this post is mentioned below.
Work Experience - No further work experience required for this post. Fresher candidates and candidates with no experience can also apply for this recruitment.
- Customer Service Associate - {a graduate degree in any stream}.
Knowledge and Skills Required -
- Strong interpersonal, communication and listening skills
- Excellent verbal communication
- Customer focused with strong ability to resolve customer issues and effectively address service
- Self motivating skills
- Ability to work effectively within a team environment as well as independently
- Proven analytical and problem solving with a strong attention to detail
- Knowledge of MS Office Applications.
Selection Method - For American Express (Work From Home) recruitment, the candidate will be selected on the basis of shortlisting/ assessment test and telephonic/ field interview. If a candidate is shortlisted according to their desired age and qualification, he/she will be intimated via registered mobile number or email id.
Work Experience - No further work experience required for this post. Fresher candidates and candidates with no experience can also apply for this recruitment.
Last Date for Submitting Application Form - All candidates must apply on or before (30-05-2023). After the last date, no application form will be submitted.
Application Fee - There will be no application fee for any candidate. Genuine recruiters never ask for money to schedule interview or offer a job. If you receive such calls or emails, beware as this might be a job scam.
Application Fee - There will be no application fee for any candidate. Genuine recruiters never ask for money to schedule interview or offer a job. If you receive such calls or emails, beware as this might be a job scam.
