HCLTech is Hiring for Customer Service Executives | International Voice Process | Apply Online
HCL Recruitment 2024 (Private Job Update) for Various customer service executive and international non-voice process posts. All legible and interested candidates can apply on or before (20-03-2024). Further information about the HCL recruitment vacancies, salary details, application fee, selection process, educational qualifications, results, age limit and all other details/ information about these posts is mentioned in details below.
Job Location for HCL Recruitment 2024 -
For customer service executive post, job location for candidates will be Noida and international non-voice process post, job location for candidates will be Chennai.
Number of Vacancies -
There are various number of vacancies.
Name of Vacancies and Number of Posts - The name and number of vacancies per posts are mentioned below.
1. Customer Service Executive (International Voice Process)
1. Customer Service Executive (International Voice Process)
2. International Non-Voice Process.
Responsibilities of Customer Service Executive (International Voice Process) -
- Serve as customer service executive resolving customer queries in line with the client and business guidelines
- Answer all inbound queries as per call flow procedure
- Ensuring data security, data of customer
- Updating various logs like escalation log, complaint tracker etc
- Break schedule adherence
- Ensure high quality customer service
- Create communication between customers and agents using channels other than voice
- Contact customers through emails, chats or social media to provide customer support
- Responsible for providing data entry, document processing and providing support through non-verbal means.
- Salary/Pay and Grade Pay - For customer service executive post, the payable salary will be Rs 21,600 and for international non-voice process post, the payable salary will be Rs 20,400. (Note - Salaries mentioned are based on data from Glassdoor and may vary. The figures provided here are not fixed and are subject to fluctuations. Job seekers are advised to consider this variability while exploring opportunities). Further information about salary details is mentioned in the notification.
Age - For this recruitment, candidate age must be at least 18 years. There is no upper age limit mentioned for this recruitment.
Educational Qualifications - The educational qualification details for this post is mentioned below.
- Customer Service Executive - {a graduate degree in any discipline}
- International Non-Voice Process - {12th pass or a graduate degree in any discipline}.
Knowledge and Skills Required -
- Excellent English written communication skills
- Strong e-mail writing skills with focus on customer service
- Solving customer queries via email
- Knowledge in order management
- Team player
- Excellent critical and analytical thinking capabilities
- High attention to detail
- Strong organizational, time and workflow management skills.
Selection Method - For HCL recruitment, the candidate will be selected on the basis of direct field interview.
Work Experience - No further work experience required for these posts. Fresher candidates and candidates with no experience can also apply for this recruitment.
How to Apply - All legible and interested candidates have to apply online from the official website or from the given link.
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Candidates have to register themselves online. Candidates have to apply via online mode only. Applications sent via offline mode will be summarily rejected for sure.
