TATA CONSULTANCY SERVICES TCS IS HIRING FOR VARIOUS CUSTOMER SERVICE AGENT (INTERNATIONAL VOICE & WEBCHAT) AND SERVICE DESK ASSOCIATE (WORK FROM HOME/OFFICE) POSTS
Tata Consultancy Services TCS Recruitment 2024 (Private Job Update, Work From Home/Office) for Various customer service agent (international voice and webchat) and service desk associate posts. All legible and interested candidates can apply on or before (31-03-2024). Further information about the Tata Consultancy Services TCS recruitment vacancies, salary details, application fee, selection process, educational qualifications, results, age limit and all other details/ information about these posts is mentioned in details below.
Job Location for TCS Recruitment 2024 -
For service desk analyst post, candidates will be working from home and office and office location will be Chennai and Bangalore. For customer service agent post, job location will be Mumbai and for service desk associate post, the job location for candidates will be Noida.
Number of Vacancies -
There are various number of vacancies.
Name of Vacancies and Number of Posts - The name and number of vacancies per posts are mentioned below.
1. Customer Service Agent (International Voice and Webchat)
1. Customer Service Agent (International Voice and Webchat)
2. Service Desk Analyst.
3. Service Desk Associate.
- Provide Level 1 support for all in scope services
- Act as a single point of contact for all user requests and resolve issues on first call or route to the appropriate resolving support group
- Perform active case management and be accountable for end to end delivery of requests
- Develop, establish and maintain call prioritization guidelines and escalation procedures
- Provide a system status recording with status information such as major incidents and estimated recovery time
- Ensure all the specified SLAs are met in accordance with the customer agreement
- Maintain and drive the call quality keeping customer satisfaction as priority
- Escalate customer concerns on timely basis and follow up to closure
- Follow the quality parameters as specified by the quality protocol and process to be followed.
Responsibilities of Customer Service Agent (International Voice and Webchat) -
- Answer incoming calls, respond top email and chats
- Explain company's features, products and services
- Make billing adjustments in accordance with company policies
- Assist customers with service or feature modifications on account.
Salary/Pay and Grade Pay - For service desk analyst/ associate and customer service agent post, the payable salary will be Rs 29,160 - 33,300 per month approximately. Further information about salary details is mentioned in the notification.
Age Limit - For this recruitment, candidate age must be at least 18 years. There is no upper age limit mentioned by TCS.
Age Limit - For this recruitment, candidate age must be at least 18 years. There is no upper age limit mentioned by TCS.
Educational Qualifications - The educational qualification details for this post is mentioned below.
- Customer Service Agent (International Voice and Webchat) - {a graduate degree in any discipline with minimum nine months of experience in a call centre environment}
- Service Desk Associate - {a graduate degree in any discipline with minimum two years of experience}
- Service Desk Analyst - {a graduate degree in any discipline with minimum four years of experience}
Knowledge and Skills Required -
- Excellent communicator
- Excellent comprehending skills
- Excellent communication skill in English
- Proficient in computer applications and systems
- Knowledge of customer service practices
- Excellent data entry and typing skills
- Superior verbal and written communication skills
- Able to handle stressful situation appropriately
- Willingness to cooperate with others.
Selection Method - For TCS recruitment, the candidate will be selected on the basis of shortlisting/ assessment test and telephonic or field interview. If a candidate is shortlisted according to their desired age and qualification, he/she will be intimated via registered mobile number or email id for further interview process.
Last Date for Submitting Application Form - All candidates must apply on or before (31-03-2024). After the last date, no application form will be submitted.
